Updated 30 March 2026
PagerDuty vs Opsgenie
The defining comparison in incident management. PagerDuty has superior AIOps and a larger integration ecosystem. Opsgenie is 40 to 50% cheaper with native Jira integration. Here is the full breakdown at different team sizes and use cases.
Pricing at Different Team Sizes
| Team Size | PagerDuty Pro | Opsgenie Std | PagerDuty Biz | Opsgenie Ent | Monthly Savings |
|---|---|---|---|---|---|
| 5 users | $105 | $57.75 | $205 | $102 | $47-$103 with Opsgenie |
| 10 users | $210 | $115.50 | $410 | $204 | $95-$206 with Opsgenie |
| 25 users | $525 | $288.75 | $1,025 | $510 | $236-$515 with Opsgenie |
| 50 users | $1,050 | $577.50 | $2,050 | $1,020 | $473-$1,030 with Opsgenie |
Feature-by-Feature Comparison
AIOps / Event Intelligence
PagerDutyPagerDuty
ML-powered alert grouping on Business tier. Automatically correlates alerts across services, reducing noise by 90%+. The strongest event intelligence in the incident management market.
Opsgenie
Rule-based alert deduplication on Enterprise. Effective for known patterns but does not learn from new ones. Adequate for teams with predictable alert patterns.
Jira Integration
OpsgeniePagerDuty
Integration available but not native. Incidents can create Jira tickets and sync status, but it requires configuration and has occasional sync delays.
Opsgenie
Bi-directional native integration. Incidents create Jira issues automatically with full field mapping. Status changes sync in real time. The deepest Jira integration available.
Integration Ecosystem
PagerDutyPagerDuty
700+ integrations covering monitoring, CI/CD, communication, ticketing, and cloud platforms. The largest integration library in the space. If a tool exists, PagerDuty probably integrates with it.
Opsgenie
200+ integrations covering the most common tools. Strong Atlassian ecosystem coverage (Confluence, Bitbucket, Bamboo, Statuspage). Fewer niche integrations than PagerDuty.
On-Call Scheduling
TiePagerDuty
Advanced scheduling on all paid plans. Supports complex rotations, follow-the-sun, multi-layer schedules, overrides, and schedule gaps detection.
Opsgenie
Advanced scheduling on all plans including free. Rotation types, follow-the-sun, and overrides are well-implemented. Very similar to PagerDuty's scheduling.
Mobile App
PagerDutyPagerDuty
Consistently rated the best incident management mobile app. Fast push notifications, full incident management, schedule viewing, and one-tap acknowledge.
Opsgenie
Good mobile app with similar core features. Push notifications are reliable. Some users report slightly less polish than PagerDuty's app.
Status Page
DependsPagerDuty
Built-in on Business tier. Basic but functional for communicating incidents to customers and stakeholders.
Opsgenie
No built-in status page, but Statuspage (Atlassian) integrates natively. Statuspage is a more full-featured status page product, but it costs $29 to $399/month extra.
The Verdict
Choose PagerDuty if:
- + Your team receives 100+ alerts per week (AIOps is essential)
- + You use a diverse monitoring stack (need 700+ integrations)
- + You have 50+ engineers and need enterprise-grade features
- + Mobile app quality is critical for your on-call experience
Choose Opsgenie if:
- + Your team is under 50 engineers and budget matters
- + You are an Atlassian shop (Jira, Confluence, Bitbucket)
- + Rule-based alert deduplication is sufficient for your volume
- + Saving 40 to 50% on incident management is a priority